Frequently Asked Questions
We're always here to answer your questions!
Frequently Asked questions
General Information
We service all the following areas in OK:
If you don't see your area listed give us a call and we might be able to accommodate!
Our Deep Cleaning is our most sought-after service! It offers an extensive, detailed clean that leaves your home spotless.
**(For a complete list of what’s included, check out our Deep Cleaning page.)
Fill out the "Get a Quote" form on our website, and we'll reach out within 24 hours!
Prefer a personal touch? Call us at 918-902-6848, and we’ll gladly discuss our services and help you schedule your first cleaning.
- Simply give us a call at 918-902-6848 to book your service.
- We’ll arrange your initial deep or spring cleaning at a time that suits you best.
- When you sign up for weekly or bi-weekly cleanings, we’ll secure a recurring spot – same day, same time, and the same trusted cleaner each visit.
- Our goal is to make your home sparkle with every clean!
At LevelUp Cleaning, we’re proud to be a top choice for home cleaning services in Tulsa, OK. Scheduling a professional cleaning has never been easier.
Tips are not mandatory, but our technicians always appreciate them. Here's a couple of ways to show your appreciation:
- Give a cash tip directly to your technician during the service.
- Add at tip via the link we send in a text message after your appointment
- Add a tip to your credit card payment by calling our office (we'll ensure it reaches them on payday)
Pricing & Policies
At Level Up Cleaning, we stand by the quality of our work with a satisfaction guarantee. If you're not completely happy with our service, just contact us within 24 hours!
We do not offer refunds on any cleanings. Our commitment is to do the job right the first time, or to provide a re-cleaning at no charge if we missed anything.
We provide special monthly discounts for new customers and periodically send out email promotions offering reduced rates on cleanings to both new and existing clients. Be sure to check your email for these exclusive offers!
For the most accurate quote, please give us a call at our office.
If any errors occur with a discount code, please call the office at 918-902-6848. We will ensure to get that resolved.
If you pay with a card, the card will be charged the day the cleaning is scheduled.
We gladly accept all major credit cards for your convenience.
Gift Certificates
To redeem your gift certificate, just give us a call at (918) 902-6848 to schedule your cleaning. Be sure to have your gift certificate code ready when you call!
Yes, we're happy to work with you to ensure that your certificates are fully used until the balance is exhausted
Since gift certificates are non-refundable, we can't offer refunds. However, they are transferable, so you can pass them along to someone else. Feel free to re-gift them!
Typically gift certificates expire after 1 year of being issued. If you have any questions or concerns feel free to give us a call!
My Service
We will bring *mostly* everything needed to make your home sparkle, sanitized and shine!
We ask that you have a vacuum and toilet brushes in each bathroom.
We provide vacuums on all first time cleans.
Let us know if you need any custom cleaning services and we'll try our best to accommodate. Please note that some extras may require additional charges.
It's simple—just let us know how our technicians can access your home when you book your service. Many customers leave a key under the mat, in a lockbox, or provide a door code to allow entry while they’re away. Rest assured, our team is highly trustworthy and will securely lock up once the service is complete.
We strive to send the same team for your weekly or bi-weekly services to ensure consistency. If a team member is unavailable due to illness, an appointment, or vacation, we’ll provide a substitute from our trusted team to ensure your service continues smoothly.
Trust & Safety
Yes, we are fully covered with general liability insurance, and all our cleaners are bonded. We prioritize the security of your home and take extensive measures to ensure both your property and our team are well-protected.
If you have any concerns during our cleaning services, please call the office at 918-902-6848.
Yes, all our customer's billing information is safe and secured.
Yes, our whole team is screened and background checked prior to being a part of LevelUp Cleaning.
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